Refund policy
Last Updated: September 1, 2026
Thank you for shopping with dreamswatches.com. We want you to be satisfied with your purchase. If you experience an issue with your order or would like to request a return, exchange, or refund, please review the policy below.
For assistance, please contact us at ClaytonAllen943@hotmail.com.
1. Return Period
We accept eligible return requests within 14 days of delivery.
The 14-day return period begins on the date your package is confirmed as delivered by the shipping carrier.
2. Return Eligibility
To qualify for a return, the product must generally:
- Be unused and unworn;
- Be undamaged;
- Be in the same condition in which it was received;
- Include the original packaging;
- Include any accessories, manuals, tags, or other materials originally supplied with the product;
- Be accompanied by your order number or other proof of purchase.
Products showing signs of misuse, unauthorized modification, accidental damage, or excessive wear may not qualify for a refund.
3. How to Request a Return
Before returning any product, please contact our customer service team at:
Email: ClaytonAllen943@hotmail.com
Please provide:
- Your full name;
- Your order number;
- The email address used to place the order;
- The product you wish to return;
- The reason for the return;
- Photos or videos if the product is damaged, defective, or incorrect.
After reviewing your request, we will provide return instructions and, where applicable, the return address.
Please do not return an item without contacting us first. Unauthorized returns may not be accepted and may delay the refund process.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible at ClaytonAllen943@hotmail.com.
Please include your order number and clear photographs or videos showing the issue.
After reviewing your request, we may offer an appropriate resolution, including:
- A replacement;
- An exchange;
- A partial refund;
- A full refund.
5. Return Shipping
Approved returns must be sent according to the return instructions provided by our customer service team.
Please do not send your return to an address shown on the original shipping package unless our customer service team specifically confirms that address.
If a return is required because we sent an incorrect, damaged, or defective product, reasonable return shipping costs will generally be covered by us.
For change-of-mind returns or other returns that are not caused by an error on our part, return shipping costs may be the responsibility of the customer.
Any applicable return shipping requirements will be explained before the return is authorized.
6. Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will generally be issued to the original payment method used for the purchase.
After a refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account.
The exact time may vary depending on your bank, card issuer, or payment provider.
7. Exchanges
If you would like to exchange an eligible product, please contact us at ClaytonAllen943@hotmail.com.
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative product or refund, depending on the circumstances.
8. Order Cancellations
Orders generally require 3–5 business days to process before shipment.
If you would like to cancel your order, please contact us as soon as possible at ClaytonAllen943@hotmail.com.
We will make reasonable efforts to cancel the order before it enters fulfillment or is shipped.
Once an order has already been processed or shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with this Return and Refund Policy.
9. Order Changes
If you need to change your shipping address, product selection, or other order information, please contact us as soon as possible.
Changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.
10. Order Processing and Shipping Time
Orders are generally processed within:
3–5 business days
After processing, orders are generally shipped using FedEx.
Estimated FedEx shipping transit time is:
8–13 business days
Order processing time and shipping transit time are separate.
- Order Processing: 3–5 business days
- FedEx Transit Time: 8–13 business days
- Estimated Total Time: approximately 11–18 business days
Delivery times are estimates and may occasionally be affected by customs inspections, weather conditions, public holidays, carrier delays, remote delivery locations, or other circumstances outside our reasonable control.
11. Delayed Shipments
If your tracking information has not updated for an extended period, please contact us at ClaytonAllen943@hotmail.com.
We will review the shipment and, where appropriate, assist with contacting the shipping carrier.
A temporary tracking delay does not automatically mean that a package is lost.
12. Lost Packages
If the shipping carrier confirms that a package has been lost, please contact us so that we can review the order.
Depending on the circumstances, an appropriate resolution may include:
- A replacement shipment;
- A reshipment;
- A refund;
- Another reasonable solution.
13. Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around your property and usual delivery areas;
- Ask household members;
- Check with neighbors;
- Contact building management, reception, or concierge staff where applicable;
- Contact FedEx for additional delivery information.
If you still cannot locate the package, please contact us at ClaytonAllen943@hotmail.com.
14. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us immediately.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after the order has entered fulfillment or been shipped.
15. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons.
Items specifically identified as final sale or non-returnable may also be excluded from returns, except where the product is damaged, defective, incorrect, or where applicable law provides otherwise.
16. Refused or Unclaimed Deliveries
If a shipment is refused, not collected, or returned because delivery could not be completed, please contact us.
Any applicable refund, reshipment, or shipping charges will be determined based on the circumstances of the order and applicable law.
17. Payment Disputes
If there is a problem with your order, we encourage you to contact us first at ClaytonAllen943@hotmail.com.
We will make reasonable efforts to resolve legitimate concerns involving shipping, delivery, damaged products, incorrect items, cancellations, returns, or refunds.
Nothing in this policy limits any rights you may have under applicable consumer protection laws or through your payment provider.
18. Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded or limited under applicable law.
Where applicable consumer laws provide additional rights, those rights will continue to apply.
19. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our business practices, shipping arrangements, services, or applicable requirements.
The latest version will be published on dreamswatches.com.
20. Contact Us
If you have questions regarding returns, refunds, exchanges, cancellations, damaged products, or your order, please contact us:
Website: dreamswatches.com
Email: ClaytonAllen943@hotmail.com
We will make reasonable efforts to respond to legitimate customer service inquiries as promptly as possible.