Shipping policy

Last Updated: September 1, 2026

Thank you for shopping with dreamswatches.com. We are committed to processing and delivering your order as efficiently and reliably as possible.

This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking information, customs procedures, address requirements, and other important shipping details.

If you have any questions about your shipment, please contact us at ClaytonAllen943@hotmail.com.

1. Order Processing Time

Orders are generally processed within 3–5 business days after your payment has been successfully confirmed.

Order processing may include:

  • Payment verification;
  • Fraud prevention review;
  • Inventory confirmation;
  • Product preparation;
  • Quality inspection;
  • Packaging;
  • Shipping label preparation.

Business days generally exclude weekends and applicable public holidays.

Please note that order processing time is separate from shipping transit time.

2. Shipping Method

Orders are generally shipped using FedEx.

Depending on the destination, carrier availability, local delivery conditions, or other logistical circumstances, another reliable shipping service may occasionally be used where necessary.

Tracking information will be provided when available.

3. Estimated Shipping Time

After your order has completed processing and has been handed to the shipping carrier, the estimated FedEx transit time is approximately:

8–13 business days

Our standard estimated order timeline is:

  • Order Processing: 3–5 business days
  • FedEx Transit Time: 8–13 business days
  • Estimated Total Time: approximately 11–18 business days

These delivery periods are estimates only and are not guaranteed delivery dates.

4. When Does Shipping Time Begin?

The estimated 8–13 business day shipping period begins after your order has completed processing and has been transferred to FedEx or another applicable shipping carrier.

For example, if your order requires 4 business days to process, the shipping transit period begins after those processing days have been completed.

5. Tracking Information

Once your order has shipped and tracking information becomes available, you may receive a shipment confirmation containing your tracking number.

Please allow some time for tracking information to become active after a shipping label has been generated.

In some cases, tracking information may not update immediately while the package is moving between shipping facilities.

A temporary delay in tracking updates does not necessarily mean that your shipment has been lost or stopped moving.

6. Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated time period, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes of delay include:

  • FedEx or other carrier delays;
  • Customs inspections or clearance procedures;
  • Severe weather;
  • Transportation disruptions;
  • High seasonal shipping volumes;
  • Public holidays;
  • Remote delivery destinations;
  • Incorrect or incomplete shipping information;
  • Local delivery restrictions;
  • Unexpected logistical or operational disruptions.

If your shipment is delayed, we recommend checking the latest carrier tracking information first.

If there has been no meaningful tracking update for an extended period, please contact us at ClaytonAllen943@hotmail.com.

7. Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review the following information carefully before placing your order:

  • Full recipient name;
  • Street address;
  • Apartment, suite, unit, or building number where applicable;
  • City;
  • State or province;
  • Postal or ZIP code;
  • Country;
  • Valid telephone number where required.

An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the package being returned.

8. Address Changes

If you notice an error in your shipping information after placing an order, please contact us immediately at ClaytonAllen943@hotmail.com.

We will make reasonable efforts to update your address before shipment.

However, once an order has entered fulfillment or has been transferred to FedEx or another carrier, we cannot guarantee that the shipping address can be changed.

Additional costs caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

9. Failed Delivery Attempts

FedEx or another shipping carrier may make one or more attempts to deliver your package.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again;
  • Leave delivery instructions;
  • Hold the shipment at a local facility;
  • Request additional recipient information;
  • Return the package to the sender.

Customers are responsible for monitoring tracking information and responding to carrier requests where reasonably necessary.

10. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your property and usual delivery locations;
  • Ask household members;
  • Check with neighbors;
  • Contact building management, reception, concierge, or mailroom staff where applicable;
  • Contact FedEx for additional delivery details.

If you are still unable to locate your package, please contact us at ClaytonAllen943@hotmail.com.

We will make reasonable efforts to assist with the delivery investigation.

11. Lost Packages

A shipment is not automatically considered lost simply because tracking information has temporarily stopped updating.

If the carrier confirms that your shipment has been lost, please contact us so that we can review the order and available carrier information.

Depending on the circumstances, an appropriate resolution may include:

  • A replacement shipment;
  • A reshipment;
  • A refund;
  • Another reasonable solution.

12. Damaged Packages

Please inspect your package and products as soon as reasonably possible after delivery.

If the product arrives damaged, please contact us at ClaytonAllen943@hotmail.com and provide:

  • Your order number;
  • A description of the damage;
  • Clear photographs or videos of the damaged product;
  • Photographs of the shipping package where applicable.

We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy.

13. Incorrect Items

If the product you receive is different from the product you ordered, please contact us as soon as possible at ClaytonAllen943@hotmail.com.

Please provide your order number and clear photographs of the product received.

After verification, we may provide a replacement, exchange, return instructions, refund, or another appropriate solution.

14. International Shipping

International shipments may be subject to customs inspections, import procedures, and local delivery requirements depending on the destination country.

Customs processing may occasionally extend the estimated delivery time.

We do not control customs clearance procedures or the amount of time required by local customs authorities.

15. Customs Duties, Taxes, and Import Fees

International shipments may be subject to:

  • Import duties;
  • Customs charges;
  • VAT or sales taxes;
  • Brokerage charges;
  • Other government-imposed fees.

If these charges are not collected during checkout, they may be assessed separately by customs authorities, the shipping carrier, or another applicable authority.

Unless otherwise stated during checkout or required by applicable law, customers may be responsible for applicable destination-country import charges.

16. Customs Delays

International packages may occasionally be selected for additional customs review or inspection.

Such inspections are outside our direct control and may extend the delivery period.

A customs delay does not necessarily indicate that there is a problem with your shipment.

Please continue to monitor the latest tracking information for updates.

17. Refused or Unclaimed Packages

If a shipment is refused by the recipient, not collected from the carrier, or returned because delivery could not be completed, please contact us at ClaytonAllen943@hotmail.com.

Any refund, reshipment, or additional shipping charge will be determined based on the circumstances of the order and applicable law.

Where permitted by law, reasonable carrier or shipping costs caused by an incorrect address, refused delivery, or failure to collect the shipment may be deducted from an applicable refund.

18. Order Cancellations Before Shipment

If you wish to cancel your order, please contact us as soon as possible at ClaytonAllen943@hotmail.com.

Because orders normally require 3–5 business days to process, we may be able to cancel the order if fulfillment has not yet been completed.

However, once an order has already entered fulfillment or has been shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

19. Multiple-Item Orders

If your order contains multiple products, items may occasionally be shipped in separate packages due to inventory location, packaging requirements, or logistical considerations.

If products are shipped separately, you may receive more than one tracking number and the packages may arrive on different dates.

You will not be charged additional shipping solely because we choose to divide your order into multiple shipments unless otherwise agreed in advance.

20. Holiday and Peak-Season Shipping

Shipping carriers may experience increased shipment volumes during holidays, promotional periods, severe weather events, and other peak periods.

During these periods, processing or shipping times may be longer than usual.

We recommend placing time-sensitive orders as early as reasonably possible.

21. Delivery Time Disclaimer

All shipping and delivery times stated on our website are estimates only.

We cannot guarantee an exact delivery date because delivery may be affected by carrier performance, customs clearance, weather, transportation networks, local delivery conditions, and other circumstances outside our reasonable control.

Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.

22. Returns and Refunds

Shipping-related returns, refunds, exchanges, damaged products, incorrect products, and eligible return requests are governed by our Return and Refund Policy.

Eligible return requests should generally be submitted within 14 days of delivery.

Please contact us before returning any product.

23. Customer Responsibilities

To help ensure successful and timely delivery, customers should:

  • Provide complete and accurate shipping information;
  • Monitor tracking updates;
  • Make reasonable arrangements to receive the package;
  • Respond to carrier requests where necessary;
  • Contact us promptly if a delivery problem occurs.

24. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, business practices, services, or applicable requirements.

The latest version will be published on dreamswatches.com.

25. Contact Us

If you have any questions about shipping, tracking, delivery times, customs, a delayed package, or another order-related matter, please contact us:

Website: dreamswatches.com
Email: ClaytonAllen943@hotmail.com

We will make reasonable efforts to respond to legitimate customer service inquiries as promptly as possible.